In China, Marco Polo Hotels will 'gamble.'
Marco Polo Hotels has devised an aggressive expansion plan in China, despite hurdles such as China's slowing development and anti-corruption campaign. villas in Doha
The corporation will soon introduce a new
hotel brand that will elevate the chain from a four-star to a five-star status.
It's a risky move at a time when most high-end hotel chains are expanding in
the country.
Instead of Shanghai and Beijing, the
company will concentrate its efforts in China on second-tier, smaller locations
that it believes are neglected by the rising business and domestic travel
crowd.
Marco Polo Hotels' president, Eric
Waldburger, states, "We are [a] Chinese firm, we are a local firm."
"This is where we call home."
The company's portfolio will double in the
next five years as a result of the expansion. The Wharf (Holdings) Ltd., one of
Hong Kong's largest landlords and developers, employs Marco Polo to manage its
hotels. Five of the new hotels will be part of a larger Wharf project that will
include offices, residential buildings, and retail. It expects that by allowing
visiting executives to stay in the hotel and residents to buy at the mall, it
will be able to attract a captive audience.
This year, the company plans to open hotels
in Changzhou and Chengdu, China, as well as Manila, Philippines. Next year,
properties in Wuxi and Tianjin will open, followed by Chongqing and Changsha in
2016.
Wharf would not specify how much it was
investing in the hotels or how much each bed would cost. It did, however, claim
to have spent at least HK$100 billion ($13 billion) on the mainland in the
previous five years.
Beijing's crackdown on excessive spending
by party officials, who frequently staged expensive banquets at high-end hotels
and restaurants, is one of the key obstacles. Many officials are now being
investigated, if not prosecuted, for waste and corruption as a result of such
spending. Marco Polo's hotels have suffered a 10% drop in occupancy as a result
of the austerity measures.
The company intends to stay competitive in
a congested market by focusing on smaller, underdeveloped cities and opening
smaller hotels in the 200-room range. It also intends to offer more relaxed,
unscripted service through its five-star brand than more regulated five-star
chains, where many of the staff-guest interactions are effectively scripted
from the hotel's perspective.
The five-star hotels are also meant to be
fashionable. "With the product, we're going to make a very strong fashion
statement," Waldburger says. He wants to hire employees from a variety of
industries who can interact with hotel guests in a natural way. "We want
to train the personnel from the ground up, without the bad practices that we
don't like from other businesses," he adds.
After working at the Mandarin Oriental,
Ritz-Carlton, and Harbour Plaza hotels, Waldburger accepted the position in
mid-2012.
Marco Polo has yet to reveal the brand, but
expects to do so by the end of the year. To gain traction, it wants to tempt
consumers not only with the novelty of a new name, but also with incentives
such as lower restaurant food and drink prices, or lower hotel rates.
""You need to generate volume in
your outlets," Waldburger adds. "You need to hit the ground running
and make that brand stay." Even if you sell a glass of wine for half price
and it takes you six months to a year to get to where you want to be, it is
necessary: to ensure that you attract a crowd."
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